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	<title>FastUpFront Small Business Blog &#187; customer service</title>
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		<title>How to Win Over Your Customers in the New Year</title>
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		<pubDate>Thu, 01 Jan 2009 11:41:19 +0000</pubDate>
		<dc:creator>sreditor</dc:creator>
				<category><![CDATA[Business Marketing]]></category>
		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[If you are like most small business owners, then chances are your &#8217;08 holiday sales were a bit lackluster. But don&#8217;t despair. By introducing a few changes in the way you operate your business, you can brighten your outlook for the new year. As a follow-up to my previous post on creative marketing techniques, here [...]]]></description>
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		<title>How to Avoid Being Screwed by Customer Service (Part II)</title>
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		<pubDate>Thu, 15 May 2008 09:58:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer service]]></category>
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		<description><![CDATA[Read How to Avoid Being Screwed by Customer Service (Part I) first. A supervisor can help you. They have: More ability to provide perks/freebies/refunds Power to put a note (good or bad) in the file of someone else you spoke to. Special training to deal with customer grievances to prevent them from escalating to the [...]]]></description>
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		<title>How To Avoid Being Screwed By Customer Service</title>
		<link>http://www.fastupfront.com/blog/customer-service/how-to-avoid-being-screwed-by-customer-service/</link>
		<comments>http://www.fastupfront.com/blog/customer-service/how-to-avoid-being-screwed-by-customer-service/#comments</comments>
		<pubDate>Wed, 26 Mar 2008 07:49:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[complaints]]></category>
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		<description><![CDATA[Whether you are on the phone with the airlines or you bought some defective merchandise, there are many situations where you might hope for a better resolution than the customer service agent &#8220;helping&#8221; you is able to offer. What are your choices? 1) You can give up. 2) Use expletives and throw the phone across [...]]]></description>
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