If you are like most small business owners, then chances are your ’08 holiday sales were a bit lackluster. But don’t despair. By introducing a few changes in the way you operate your business, you can brighten your outlook for the new year. As a follow-up to my previous post on creative marketing techniques, here [...]
Read How to Avoid Being Screwed by Customer Service (Part I) first. A supervisor can help you. They have: More ability to provide perks/freebies/refunds Power to put a note (good or bad) in the file of someone else you spoke to. Special training to deal with customer grievances to prevent them from escalating to the [...]
Whether you are on the phone with the airlines or you bought some defective merchandise, there are many situations where you might hope for a better resolution than the customer service agent “helping” you is able to offer. What are your choices? 1) You can give up. 2) Use expletives and throw the phone across [...]
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