Tag Archives: customer service


Why Do People Spend Money? The Good News

Spending money is a complicated subject in the minds of many Americans. Everywhere on the Internet you’ll find articles by wannabe pop psychologists explaining why people spend the way they do and how they could and should spend less … or differently … or something. Guilt, shame and entitlement are the used watchwords. Poppycock. It’s [...]

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Understanding the Basics of Inbound Marketing
sales online

The growing acceptance and implementation of inbound marketing represents a definitive shift in the way businesses are approaching sales and advertising. Instead of running after customers and looking for ways to make them open their wallets, smaller companies in particular have recognized the value of creating and sharing valuable content in order to encourage potential [...]

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5 Resolutions for Small Business Owners in 2013
new_year_13

The new year hasn’t even arrived, yet many small business owners may be wishing the clocks would go backwards. With big issues such as the Fiscal Cliff and the early stages of health care reform slated to go into effect on January 1st, there’s little wonder why. But even if 2013 looks a bit rough [...]

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5 Steps to Win Back an Unhappy Customer

Coming up against an unhappy customer can be unpleasant at best and downright damaging at at worst- threatening to drive away other customers and derail your efforts to run a successful business. But it is an inevitable part of doing business. You just can’t please everyone all the time. That said, there are many ways [...]

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How to Win Over Your Customers in the New Year

If you are like most small business owners, then chances are your ’08 holiday sales were a bit lackluster. But don’t despair. By introducing a few changes in the way you operate your business, you can brighten your outlook for the new year. As a follow-up to my previous post on creative marketing techniques, here [...]

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How to Avoid Being Screwed by Customer Service (Part II)

Read How to Avoid Being Screwed by Customer Service (Part I) first. A supervisor can help you. They have: More ability to provide perks/freebies/refunds Power to put a note (good or bad) in the file of someone else you spoke to. Special training to deal with customer grievances to prevent them from escalating to the [...]

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How To Avoid Being Screwed By Customer Service

Whether you are on the phone with the airlines or you bought some defective merchandise, there are many situations where you might hope for a better resolution than the customer service agent “helping” you is able to offer. What are your choices? 1) You can give up. 2) Use expletives and throw the phone across [...]

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