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	<title>FastUpFront Small Business Blog &#187; customer service</title>
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		<title>A Look at How Retailers Can Weather the Recession</title>
		<link>http://www.fastupfront.com/blog/business/a-look-at-how-retailers-can-weather-the-recession/</link>
		<comments>http://www.fastupfront.com/blog/business/a-look-at-how-retailers-can-weather-the-recession/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 10:14:15 +0000</pubDate>
		<dc:creator>sreditor</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Economy]]></category>
		<category><![CDATA[Business Marketing]]></category>
		<category><![CDATA[Business Trends]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Retail Business]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[Internet advertising]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[retailers]]></category>

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		<description><![CDATA[According to recent research, retail sales have fallen over the last month even as the back-to-school shopping season gets into high gear, and industry forecasters claim that this does not bode well for the upcoming holiday season either.   (Image Credit) So the looming question for retailers big and small continues to be how to [...]]]></description>
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		<title>How to Win Over Your Customers in the New Year</title>
		<link>http://www.fastupfront.com/blog/business-marketing/how-to-win-over-your-customers-in-the-new-year/</link>
		<comments>http://www.fastupfront.com/blog/business-marketing/how-to-win-over-your-customers-in-the-new-year/#comments</comments>
		<pubDate>Thu, 01 Jan 2009 11:41:19 +0000</pubDate>
		<dc:creator>sreditor</dc:creator>
				<category><![CDATA[Business Marketing]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[correspondence]]></category>
		<category><![CDATA[customers]]></category>

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		<description><![CDATA[If you are like most small business owners, then chances are your &#8217;08 holiday sales were a bit lackluster. But don&#8217;t despair. By introducing a few changes in the way you operate your business, you can brighten your outlook for the new year. As a follow-up to my previous post on creative marketing techniques, here [...]]]></description>
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		<title>How to Avoid Being Screwed by Customer Service (Part II)</title>
		<link>http://www.fastupfront.com/blog/customer-service/how-to-avoid-being-screwed-by-customer-service-part-ii/</link>
		<comments>http://www.fastupfront.com/blog/customer-service/how-to-avoid-being-screwed-by-customer-service-part-ii/#comments</comments>
		<pubDate>Thu, 15 May 2008 09:58:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[freebies]]></category>
		<category><![CDATA[grievances]]></category>
		<category><![CDATA[supervisor]]></category>

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		<description><![CDATA[Read How to Avoid Being Screwed by Customer Service (Part I) first. A supervisor can help you. They have: More ability to provide perks/freebies/refunds Power to put a note (good or bad) in the file of someone else you spoke to. Special training to deal with customer grievances to prevent them from escalating to the [...]]]></description>
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		<title>How To Avoid Being Screwed By Customer Service</title>
		<link>http://www.fastupfront.com/blog/customer-service/how-to-avoid-being-screwed-by-customer-service/</link>
		<comments>http://www.fastupfront.com/blog/customer-service/how-to-avoid-being-screwed-by-customer-service/#comments</comments>
		<pubDate>Wed, 26 Mar 2008 07:49:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[supervisor]]></category>

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		<description><![CDATA[Whether you are on the phone with the airlines or you bought some defective merchandise, there are many situations where you might hope for a better resolution than the customer service agent &#8220;helping&#8221; you is able to offer. What are your choices? 1) You can give up. 2) Use expletives and throw the phone across [...]]]></description>
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