How to Avoid Being Screwed by Customer Service (Part II)

Read How to Avoid Being Screwed by Customer Service (Part I) first.
A supervisor can help you. They have:

More ability to provide perks/freebies/refunds
Power to put a note (good or bad) in the file of someone else you spoke to.
Special training to deal with customer grievances to prevent them from escalating to the higher […]

How To Avoid Being Screwed By Customer Service

Whether you are on the phone with the airlines or you bought some defective merchandise, there are many situations where you might hope for a better resolution than the customer service agent “helping” you is able to offer.
What are your choices?
1) You can give up.
2) Use expletives and throw the phone across the room.
or
3) […]